Top 10 General Support Questions
- How do I set up an email account on my smartphone with BlackBerry® 7 OS or earlier?
- How do I fix App Error 523 or another error message?
- How do I restart/reboot/reset my smartphone with BlackBerry 7 OS or earlier?
- How do I reload or update my BlackBerry smartphone software?
- How do I contact customer service?
- How do I extend the battery life of my smartphone with BlackBerry 7 OS or earlier?
- What should I do if my keypad, keyboard, trackpad or trackball isn't working?
- How do I sign up for, change or reset a BlackBerry® ID password?
Not sure which model you have?
- Self-guided diagnostic app for BlackBerry devices
- Run tests that can help identify if an issue is occuring
Learn about why you need one, how to create it, how to reset it and other FAQ.